ORDERS
The order will be processed:
- within 24/48 hours if payment is made by CREDIT CARD or PAYPAL.
- within 72 hours if payment is made by BANK TRANSFER or INSTALLMENT PAYMENT, only after the actual receipt of the amount in our bank account.
Shipping costs are calculated at checkout, based on the weight/volume of the ordered items.
For Minor Islands and remote areas, additional costs will be applied after purchase.
SHIPPING, DELIVERY, PICK-UP
Delivery times are always indicated at the time of order. The product will be delivered roadside at the address provided during checkout, within a time frame of up to 7 working days* from the order confirmation date.
You can track the shipment via the courier’s tracking number, which will be sent to the email address associated with your account.
Please note that for minor islands and remote areas a supplementary shipping cost is applied.
Upon delivery, always check the integrity of the package. In case the package is damaged, accept it with reservation and specify the visible anomalies on the packaging (Read the Terms - Transport Damage).
*The indicated delivery times may vary due to several factors: payment method, delivery postal code, delivery method, additional services, or other external factors.
Insured Shipping
If you choose insured shipping, the product will be insured for its full value. This shipping method is highly recommended for expensive, bulky, or fragile products(Read the Terms - Insured Shipping).
Delivery by Appointment
If you choose delivery by appointment, you will need to arrange a delivery date and time slot by phone with the courier. Please note that the courier will not contact you immediately, but will wait until they have the product. Only then will they contact you to arrange the delivery date.
Ship International
We ship to many countries* within the European Community (EC), excluding remote areas and islands:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Spain, France, Croatia, Latvia, Lithuania, Luxembourg, Hungary, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, and Sweden.
*For countries not listed, please contact us for more information or to request a personalized quote.
Pick-up from Our Warehouse
With this option, you can purchase online and pick up your order directly from our warehouse in Rosate (MI), without any shipping costs, except for certain product categories.
Choose this option* in the "Shipping Method" section after registering on our site and proceed with the purchase. After placing your order, you will be informed of a date from which you can pick up the goods from our facility.
*The "Pick-up from our Warehouse" shipping method is not available for all products.